At KICKSNAP, we prioritize seamless delivery to ensure your footwear arrives ready for action. Our team meticulously processes orders for performance-driven styles, casual essentials, and specialized designs tailored for dynamic lifestyles. Whether you're seeking athletic support, professional durability, or expressive dance-ready pairs, every shipment is handled with care to meet your expectations. Orders are typically dispatched within 1-2 business days after payment confirmation, excluding weekends and holidays.

Processing times vary based on inventory checks and order volume but generally remain swift. Domestic deliveries usually take 3-7 business days post-dispatch, while international shipments may require 10-20 business days depending on destination and customs clearance. Seasonal peaks or unforeseen logistics disruptions may occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.

We offer transparent pricing with options to suit your needs:

Standard Shipping (10-15 Business Days): $15 for orders totaling $0-$60.
Free Shipping (10-15 Business Days): Automatically applied to orders of $60 or more (up to $9999).

Note: Expedited shipping is temporarily unavailable, but we’re exploring faster solutions for future orders.

Currently, we ship to most countries across North America, Europe, and select regions in Asia and Oceania. Restrictions may apply to remote areas or territories with complex import regulations (e.g., certain islands or conflict zones). During checkout, enter your address to verify eligibility. For unsupported locations, consider using a freight-forwarding service—though we can’t assume responsibility for third-party handling.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor progress. For consolidated orders, tracking updates may take 24-48 hours to activate. If you encounter discrepancies or haven’t received updates within three business days, check your spam folder or contact [email protected] for assistance.

While rare, delays can occur due to carrier issues or customs inspections. If your package exceeds the estimated delivery window by more than five business days, contact us at [email protected] with your order number. For lost shipments, we’ll initiate a trace process with the carrier and may resend or refund eligible orders after investigation (typically 10-15 business days). Note: Claims require submission within 30 days of the estimated delivery date.

International customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges are separate from your order total and are determined by local authorities. We declare all packages at full value and cannot mark items as "gifts" to avoid fees. To estimate potential costs, consult your national customs agency before ordering. Non-payment of duties may result in delayed delivery or package return.