You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately with your order details.
Refunds for canceled orders typically appear in your account within 5-7 business days, depending on your financial institution's processing times. We recommend contacting your bank or payment provider if you have questions about when the refund will be posted to your account.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Certain items are not eligible for return, including perishable goods, custom products, and items marked as final sale. Please check the product description carefully before making your purchase.
Approved refunds will be processed within 3-5 business days after we receive and inspect your returned item. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
The time it takes for the refund to appear in your account depends on your payment provider's policies. Credit card refunds typically take 5-10 business days to process. For other payment methods, please allow additional time for the refund to be completed.
If you haven't received your refund within the expected timeframe, please first check with your bank or payment provider. There is often some processing time before a refund is posted to your account.
If you've confirmed with your bank that the refund hasn't been processed, please contact us with your order details and we will investigate the matter. We may need to verify the refund status with our payment processor before taking further action.
In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method after verifying your identity and purchase details.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team. We're here to help resolve any issues you may have with your order.
Company Name: Kicksnap
Address: 1772 150th Avenue, San Leandro, CA
Email: [email protected]
Phone: +1 256 204 7027
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time, excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
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